Free shipping on U.S. orders $125+

Free shipping on U.S. orders $125+

Search
HOME AMBIANCE

Scent and textiles for every space

Thoughtful notes and cards for heartfelt messages

Privacy policy

 

Last Updated: February 3, 2026

ElizabethW (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with our services.


1. Information We Collect

We collect personal information depending on how you interact with our website.

a. Information You Provide Directly

  • Contact Details: Name, email address, phone number, billing and shipping addresses

  • Order & Payment Information: Payments are securely processed by Shopify and its payment providers. We do not store full credit card numbers.

  • Account Information: Username, password, and security preferences

  • Shopping Activity: Products viewed, cart contents, purchase history, wishlists, reviews, and loyalty activity

  • Customer Support Communications: Emails, chats, or phone interactions with our team

b. Information Collected Automatically

  • Browsing Activity: Pages visited, IP address, browser type, referring URLs

  • Device & Network Data: Operating system and general network information

  • Cookies & Tracking Technologies: Used for site functionality, analytics, and advertising (see Section 4)

c. Information from Third Parties

We may receive information from:

  • Shopify (order processing, fraud prevention)

  • Marketing & Analytics Providers (such as Klaviyo, Google, and Meta/Facebook)

  • Advertising Partners (interaction with ads and campaigns)


2. How We Use Your Information

We use personal information to:

  • Process Orders & Provide Services – Fulfill purchases, manage accounts, and handle returns or exchanges

  • Improve Website Experience – Analyze site usage and improve navigation and product recommendations

  • Marketing & Communications – Send promotional emails, personalized recommendations, and abandoned-cart reminders (you may opt out at any time)

  • Advertising & Retargeting – Display relevant ads through third-party platforms

  • Security & Fraud Prevention – Protect against unauthorized transactions and misuse

You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in our emails.


3. Sharing of Personal Information

We do not sell personal information for monetary compensation. However, we may share personal information with trusted service providers and partners, including:

  • Shopify – Our e-commerce platform

  • Payment Processors – Such as Shopify Payments and PayPal

  • Marketing & Analytics Providers – Including Klaviyo, Google, and Meta/Facebook

  • Shipping & Fulfillment Services – To deliver your orders

  • Fraud Prevention & Security Providers – To protect transactions and accounts

Under California law, some of this sharing (such as through cookies or advertising pixels) may be considered a “sale” or “sharing” of personal information for cross-context behavioral advertising purposes.


4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your shopping cart and preferences

  • Analyze website traffic and performance

  • Deliver relevant advertising and measure campaign effectiveness

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality. Learn more about Shopify cookies here.

We honor Global Privacy Control (GPC) signals where required by law. If your browser sends a GPC signal, we will treat it as a request to opt out of the sale or sharing of personal information associated with that browser or device.


5. Your Privacy Rights

California Residents

Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have the right to:

  • Know what personal information we collect, use, and share

  • Access a copy of their personal information

  • Delete personal information, subject to legal exceptions

  • Correct inaccurate personal information

  • Opt Out of the sale or sharing of personal information

  • Limit the use of sensitive personal information

  • Non-Discrimination for exercising privacy rights

You may submit a request by contacting us directly 

We may need to verify your identity before processing your request.

Marketing Preferences

You can opt out of promotional emails at any time by clicking “Unsubscribe” in any email.


6. Sensitive Personal Information

Sensitive personal information, such as account login credentials, is used only as necessary to provide our services, secure your account, and comply with legal obligations. We do not use sensitive personal information for purposes beyond those permitted by law.


7. Data Security & Retention

We take reasonable measures to protect your personal information, including:

  • SSL encryption for secure transactions

  • PCI-DSS compliant payment processing through Shopify

  • Restricted access to personal data

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.


8. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us.


Address:
1476 66th Street
Emeryville, CA 94608
United States

Search